Terms of Service – CAPITAL PLAY

Effective Date: October 13, 2026

1. Introduction and Parties

Welcome to the official terms of service for the e-commerce platform operated by CAPITAL PLAY LIMITED. These binding Terms of Service set out the full legal terms and conditions that govern your access, browsing, and use of our website located at www.capitalplayltd.com, as well as all purchases you make of the products offered through our platform.

CAPITAL PLAY LIMITED is a registered company based in the United Kingdom, with full contact details available for all users:

Official Website: www.capitalplayltd.com
Contact Email: [email protected]
Registered Physical Address: Ashcombe Court, Woolsack Way, Godalming, Surrey, United Kingdom, GU7 1LQ
Contact Telephone Number: +44 1483 428322‌

Our platform is dedicated to curating a range of durable, compact fitness small tools designed for smooth, effective home and on-the-go workouts. Our core product catalog includes the Portable Premium Workout Resistance Bands, as well as premium textured massage balls that target tight deep muscle knots and ease post-workout soreness effectively, alongside a regularly updated New Arrivals section that introduces new, user-centric fitness accessories to our community of shoppers.

These Terms of Service apply to every visitor, unregistered browser, registered user, paying customer, and any other individual who interacts with our website, services, or product offerings. By accessing [www.capitalplayltd.com], creating an account, adding items to your shopping cart, completing a purchase, or engaging with any feature on our platform, you formally acknowledge that you have read, understood, and agreed to be bound by every clause laid out in this document. If you do not agree with any part of these terms, you are not permitted to access or use our website, products, or services, and you must discontinue all interaction with our platform immediately.

2. Eligibility to Use the Platform

To be eligible to create an account on our website, place an order, or use any of our e-commerce services, you must meet all of the following eligibility requirements:

You must be at least 18 years of age, or the legal age of majority in your country of residence, to enter into a binding purchase agreement with CAPITAL PLAY LIMITED.
If you are accessing our platform on behalf of a business entity or organization, you must hold full legal authority to bind that entity to these Terms of Service, in which case the terms “you” and “your” will refer to that respective organization.
You are legally resident in a destination region that we explicitly support for shipping, as outlined in our public Shipping Policy.
You do not have multiple previously terminated or banned accounts on our platform, and you have not been restricted from using our services due to prior violations of these terms, fraudulent activity, or non-compliant behavior.
Your use of our website does not violate any applicable local, national, or international laws or regulations that apply to you in your jurisdiction of residence.

We reserve the full right to refuse access to our platform, terminate user accounts, or cancel pending orders at our sole discretion if we reasonably determine that any user fails to meet these eligibility criteria, or is using our services in a way that violates applicable legal requirements.

3. Account Registration and User Responsibilities

When you choose to create a registered user account on [www.capitalplayltd.com], you agree to provide accurate, complete, and up-to-date information for all fields required during the registration process, including your full legal name, valid email address, accurate shipping and billing addresses, and correct contact phone number. You are fully responsible for updating your account details promptly if any of this information changes, to ensure we can process your orders and deliver your purchased fitness products without avoidable errors or delays.

You are also solely responsible for maintaining the strict confidentiality of your account login credentials, including your unique username and account password. You agree that you will never share your account access details with any third party, and you will take all reasonable steps to prevent unauthorized access to your account on our platform. You accept full, unrestricted liability for all activities, actions, and purchases that take place under your registered account, whether those actions were carried out by you or by a third party that gained access to your account due to your failure to secure your login credentials. If you become aware of any unauthorized use of your account, or any security breach related to your account details, you must notify our customer support team immediately via our official contact email at [email protected] so that we can take appropriate action to secure your account and prevent any unauthorized transactions.

CAPITAL PLAY LIMITED will not be held liable for any loss or damage that arises from your failure to protect your account credentials, or from your submission of incomplete, outdated, or incorrect personal information when creating or managing your user profile.

4. Product Information, Pricing, and Ordering Process

We make every reasonable effort to ensure that all product descriptions, imagery, specifications, and pricing details displayed on [www.capitalplayltd.com] are as accurate and up-to-date as possible. The products available on our platform are the durable, compact fitness small tools designed for smooth, effective home and on-the-go workouts we specialize in, including our Portable Premium Workout Resistance Bands, and our premium textured massage balls that target tight deep muscle knots and ease post-workout soreness effectively. We regularly update our New Arrivals section to bring new fitness-focused products to our customers, with full details published on each respective product listing page.

However, despite our best efforts, minor, unintentional errors may occasionally appear on our website, including typographical mistakes, inaccuracies in product specifications, or outdated pricing information. We reserve the right to correct any such errors at any time, even after an order has been submitted and payment confirmed, and to update or remove any inaccurate product information from our platform without prior advance notice. If an error related to product pricing or core specifications impacts a confirmed order you have already placed, we will notify you as soon as possible to inform you of the error, and offer you the option to either reconfirm your order at the corrected, accurate price, or cancel the order in full for a 100% store credit refund that you can use for any future purchase on our site.

All prices displayed on our website are denominated in British Pounds Sterling, and include applicable UK Value Added Tax (VAT) for orders shipped to addresses within the United Kingdom. For international orders shipped outside of the UK, displayed prices do not include local import duties, customs processing fees, or regional sales taxes, which are the sole financial responsibility of the customer, as clearly outlined in our public Shipping Policy. All prices are subject to change at any time without prior notice, though any price changes will never impact orders that you have already completed and paid for prior to the price adjustment.

When you complete the checkout process and submit an order on our website, you are placing a formal offer to purchase the selected products from CAPITAL PLAY LIMITED. We do not immediately accept this offer at the point of payment processing. Our formal acceptance of your order only takes place once we have completed our internal payment verification, quality check of the ordered product, and dispatched the item from our fulfillment warehouse, at which point a binding purchase contract is formed between you and CAPITAL PLAY LIMITED. We reserve the right to reject any order for any legitimate reason at our sole discretion, including but not limited to instances where the requested product is out of stock, the billing information you provided does not match the payment method details, our fraud detection systems flag the transaction as high risk, or we have reasonable grounds to believe that you are purchasing products for the purpose of unauthorized resale rather than personal use. If we reject an order that you have already paid for, we will notify you promptly, and issue a full store credit equal to the full value of the rejected order.

5. Payment Terms

All payments for orders placed on [www.capitalplayltd.com] are processed via our fully PCI DSS compliant third-party payment processing partners. We accept all major globally recognized credit cards, debit cards, and approved alternative digital payment methods that are clearly listed on our website’s checkout page. You confirm that you are the legal, authorized holder of the payment card or payment method you use to complete your purchase, and that you have sufficient available funds to cover the full cost of your order, including all applicable product charges, shipping fees, and any applicable additional customs or tax costs outlined during checkout.

We do not store full sensitive payment card details on our internal company servers at any point, to protect your financial data from unauthorized access, as further specified in our published Privacy Policy. You agree that all billing disputes or payment chargeback requests you submit to your card issuer or payment provider must first be brought to our attention directly via our customer support team before you escalate the claim to a third-party financial institution. Any unauthorized chargeback request that is filed without first attempting to resolve the issue directly with our team, or any chargeback that we determine to be filed in bad faith, may result in immediate permanent termination of your user account on our platform, and restriction from all future purchases on [www.capitalplayltd.com].

6. User Conduct and Prohibited Activities

When you access and use our website, you agree that you will not:

Use our platform for any unlawful, illegal, fraudulent, or harmful purpose, including attempting to steal payment information, spread malware, or carry out phishing attacks against our other users or our internal systems.
Access, tamper with, or disrupt the non-public sections of our website, the servers that host [www.capitalplayltd.com], or the internal technical infrastructure that supports our e-commerce operations.
Copy, reproduce, distribute, publicly display, or use any of our website’s original content, including product imagery, product descriptions, brand logos, website design layouts, or text, for commercial resale purposes, without our explicit prior written permission. All intellectual property rights across all content hosted on our platform remain the exclusive property of CAPITAL PLAY LIMITED, and no right or license to use our intellectual property is granted to you beyond the limited right to browse and shop on our platform for personal use.
Harass, abuse, threaten, or harm our staff members, customer support team, or other users of our platform.
Submit any false, misleading, or defamatory information in product reviews, customer feedback forms, or communications sent to our team.
Use automated tools, bots, scrapers, or crawlers to access, scrape, or harvest data from our website in bulk, for any purpose without our explicit prior written approval.
Purchase our fitness products in excessive bulk quantities that are clearly outside the scope of normal personal household use, for the purpose of reselling our products on third-party platforms at marked-up prices, which undermines our commitment to offering fair, affordable pricing to all our customers.

We reserve the right to immediately suspend or permanently terminate your user account, cancel any pending or in-progress orders, and report any illegal activities to the relevant law enforcement authorities if we determine you have engaged in any of these prohibited activities, or any other behavior that violates these Terms of Service.

7. Return, Refund, and Exchange Rules

All transactions and return processes on our platform are governed exclusively by our published Refund and Returns Policy, which is accessible directly via the footer of [www.capitalplayltd.com]. We explicitly reinforce that no standalone “refund only” requests are permitted under any circumstances. Under no situation will we issue full or partial monetary refunds to customers who choose to keep their purchased fitness products instead of returning the eligible items to our designated return address. All valid return requests must be for an unopened, unused, resalable item, and eligible return requests will result in an exchange for an equivalent or higher value product from our catalog, or a store credit that can be used for future purchases on our platform, as laid out in full in our official Refund and Returns Policy. No cash refunds will be processed for any completed order outside of the extremely limited, explicitly stated rare exceptions outlined in that policy.

8. Limitation of Liability and Disclaimers

To the fullest extent permitted by applicable UK law, CAPITAL PLAY LIMITED provides our website, products, and services on an “as is” and “as available” basis, without any express or implied warranties of any kind. We do not guarantee that our website will be completely uninterrupted, error-free, 100% secure, or free from technical faults at all times. While our durable, compact fitness small tools are designed for smooth, effective home and on-the-go workouts, we do not warrant that our resistance bands or massage balls will meet every single one of your specific personal fitness expectations, beyond their publicly stated functional specifications that are clearly outlined on each product listing page.

Under no circumstances will CAPITAL PLAY LIMITED, its directors, employees, or partners be held liable for any indirect, incidental, special, consequential, or punitive damages that arise out of or relate to your use of our website, your purchase of our products, or any breach of these Terms of Service, including lost profits, lost savings, or personal injury that occurs due to improper, non-compliant use of our fitness products outside of the standard intended usage instructions we provide. Our total aggregate maximum liability for any claim related to your order, regardless of the legal basis of the claim, will never exceed the total purchase price you paid for the specific order that gives rise to the claim.

Nothing in this clause will act to exclude or limit our liability for death or personal injury caused by our proven negligence, fraudulent misrepresentation, or any other liability that cannot be legally excluded under applicable United Kingdom consumer protection laws.

9. Modifications to Terms of Service

CAPITAL PLAY LIMITED reserves the right to update, modify, or amend these Terms of Service at any time at our sole discretion, to reflect changes to our business operations, new regulatory requirements, or new features that we add to our e-commerce platform. When we make material changes to these terms, we will update the effective date listed at the top of this document, post the revised Terms of Service prominently on the homepage of [www.capitalplayltd.com], and send a notification email to all registered user accounts at least 30 calendar days before the revised terms are set to take effect. Your continued use of our website, browsing our product catalog, or placing new orders after the new effective date of the revised Terms of Service will constitute your full acceptance of the updated, modified terms.

10. Governing Law and Dispute Resolution

These Terms of Service, and any disputes, claims, or disagreements that arise out of or relate to your use of our website, your purchases from CAPITAL PLAY LIMITED, or the interpretation of these terms, are governed exclusively by the laws of England and Wales, United Kingdom. Any formal legal proceeding related to a dispute under these terms will be resolved exclusively in the courts located within the jurisdiction of the United Kingdom.

In the event of any dispute, you agree that before initiating any formal legal action, you will first contact our customer support team to attempt to resolve the disagreement through good faith, informal negotiation. You can reach our team at [email protected], via telephone at +44 1483 428322‌, or via post at our registered address Ashcombe Court, Woolsack Way, Godalming, Surrey, United Kingdom, GU7 1LQ. We will make every reasonable effort to resolve all customer disputes amicably within 30 days of receiving your formal notification of the issue, before any formal court proceedings are initiated by either party.

11. Final Clauses

If any individual clause within these Terms of Service is determined to be invalid, unenforceable, or unlawful by a competent court of law, the remaining full provisions of these terms will remain in full force and effect, and will not be impacted in any way by the invalidated clause. CAPITAL PLAY LIMITED’s failure to enforce any provision of these Terms of Service at any point does not constitute a formal waiver of that provision, or our right to enforce that same provision at any future date. These Terms of Service represent the full, complete legal agreement between you and CAPITAL PLAY LIMITED, and supersede all prior verbal or written informal agreements, communications, or understandings related to your use of our [www.capitalplayltd.com] platform and products.