Shipping Policy

Effective Date: October 13, 2026

Welcome to the official Shipping Policy of CAPITAL PLAY LIMITED, the guiding document that outlines all terms, processes, and details for order delivery when you shop on our official e-commerce platform [www.capitalplayltd.com]. We offer a carefully curated range of durable, compact fitness small tools designed for smooth, effective home and on-the-go workouts, including our Portable Premium Workout Resistance Bands and premium textured massage balls that target tight deep muscle knots and ease post-workout soreness effectively. This policy applies to every order placed through our website, and by completing a purchase on our platform, you confirm that you have read, fully understood, and agreed to all the terms and conditions laid out in this policy. We have designed our shipping framework to prioritize transparency, reliability, and timely delivery, so you can receive your fitness workout tools without unnecessary delays or unclear hidden costs.

1. Order Processing Timeline

All orders placed on [www.capitalplayltd.com] enter our standard processing queue immediately after your payment is fully verified and confirmed. Our in-house logistics team completes order verification, quality inspection, and packaging procedures during our regular business hours, which run from 9:00 AM to 5:30 PM UK local time, Monday through Friday, excluding official UK public holidays.

Standard order processing takes 1 to 2 working days for in-stock items, including our full range of resistance bands and massage balls that are stored in our local UK fulfillment warehouse. For limited edition New Arrival products that have pre-order status clearly marked on their product pages, processing may take up to 7 working days, and this extended timeline will be explicitly noted on the product listing before you complete your checkout. You will receive an automated order confirmation email at the address you provided during checkout immediately after your order is submitted, followed by a separate shipment notification email once your package has been dispatched from our warehouse. No order processing work is carried out on weekends or national public holidays, so orders placed after 3:00 PM UK time on a Friday will be processed first thing on the next following working day.

2. Shipping Destinations and Delivery Options

CAPITAL PLAY LIMITED currently ships to all regions across the United Kingdom, and delivers to 32 international markets across Europe and North America for all eligible fitness products listed on our store. For different destination regions, we offer tiered shipping options that let you select the delivery speed that best fits your personal schedule:

• ‌UK Standard Shipping‌: This low-cost delivery option applies to all destinations within mainland United Kingdom, with a flat rate shipping fee of £3.99. All orders with a total cart value over £50 qualify for free UK Standard Shipping automatically. Delivery takes 3 to 5 working days from the date your package is dispatched from our warehouse.
• ‌UK Express Shipping‌: For customers who want to receive their workout tools more quickly, our expedited UK shipping option costs £7.99, and guarantees delivery within 1 to 2 working days after shipment is confirmed.
• ‌International Standard Shipping‌: For all European and North American destinations, this option costs a flat rate of £9.99, with an estimated delivery window of 7 to 12 working days from the dispatch date. International orders with a total value over £120 qualify for complimentary International Standard Shipping.
• ‌International Express Shipping‌: This premium international delivery option costs £22.99, and cuts down delivery time to 3 to 5 working days for all eligible global destinations.

Please note that all customers located outside of the United Kingdom are responsible for paying any applicable import duties, local sales taxes, or customs clearance fees that may be charged by their destination country’s border control authorities. These additional fees are determined by local government regulations, and fall outside of our control. We recommend that you check your local import policies before placing your order to avoid unexpected extra costs during the customs clearance process.

3. Package Tracking and Delivery Updates

Once your order is dispatched, we will send a full shipment confirmation to the contact email you provided at checkout, which includes a unique tracking link for your package, as well as the details of the assigned shipping courier. You can click this link at any time to view real-time updates on the location of your delivery, check the estimated arrival date, and confirm the status of your fitness tool shipment. If you notice that the tracking status of your package has not updated for more than 3 consecutive working days, you can contact our customer support team for assistance, using any of our official contact channels:

• Contact Email: [email protected]
• Registered Business Address: Ashcombe Court, Woolsack Way, Godalming, Surrey, United Kingdom, GU7 1LQ
• Contact Telephone Number: +44 1483 428322‌

Our team will follow up directly with the courier on your behalf to resolve any logistical issues quickly, and provide you with regular updates until your package reaches you safely. All our shipments require a signature confirmation upon successful delivery, to ensure your resistance bands, massage balls, or other fitness products are received directly by you or a designated trusted recipient at your specified shipping address.

4. Delivery Issues and Exception Handling

If your tracking information shows that your package has been marked as delivered, but you have not received your order, please contact us within 48 hours of the marked delivery time. We will coordinate with the courier to conduct a full investigation, and arrange for a free reshipment of your ordered items if the package is confirmed to be lost or misdelivered, with no extra cost charged to you. If you provide an incorrect, incomplete, or outdated shipping address during the checkout process that leads to your package being returned to our warehouse, you will be responsible for covering the cost of the second re-dispatch to your corrected address.

We are not liable for any delivery delays that are caused by uncontrollable force majeure events, including extreme adverse weather conditions, official public transport disruptions, customs clearance holds that are out of our operational control, or public health emergency restrictions. In the event of these unexpected delays, our customer support team will proactively reach out to you to keep you informed of the latest developments, and arrange the earliest possible dispatch or reschedule as soon as the disruption is resolved.